§ 24x7 support, where Our Client team will have resources from 7 am to 7 pm AEST On Desk and 24x7 for P1 &P2 on call
§ Day to day Operational activity.
§ Production defect tracking
§ Operation Health check & Application Monitoring as per SOP.
§ Incident Management (P1-P4 Tickets)
§ Problem Management (RCA)
§ Change Management.
§ Creating and Maintaining the Operational procedure documents
· Oracle Identity and Access Management experience.
· Oracle Identity and Access Management
· L2/L3 Operations in Oracle Identity & Access Management Software - Infrastructure including OIM, OAM, OUD, OHS WebGate, SAP Connector and Microsoft Active Directory Connector.